From lightning storms to world titles: Steph and Eliot Clawson deliver seamless travel at scale

When business travel runs smoothly, your people can focus on what really matters. With Travel Counsellors for Business, you benefit from dedicated, human support that understands your organisation, anticipates your needs, and handles every detail behind the scenes. Just as Steph and Eliot did, we work as an extension of your team - so every journey feels seamless, supported and stress-free. 

Read on to hear from Steph and Eliot, and find out how their personalised, care-led approach directly contributed to the success of their client, who required travel for a large group to an annual cheerleading event in Florida.  

The brief

The client requested support for a large group of 250 travellers attending a major cheerleading event in Orlando. 

The challenges

Managing a large group of 250 travellers with varying needs, securing flights and accommodation blocks during a high-demand period, and coordinating transfers. This included arranging 21 minibuses to pick up the group at the same time. We prepared for in-resort emergencies such as illness, injuries, or flight disruptions. 

There were also several unexpected hurdles, including lightning storms causing fallen trees on rental cars, villa leaks, and car accidents! We overcame these by acting quickly on the ground, reallocating transport, arranging alternative accommodation where needed, and keeping the client and travellers informed at every step. 

The approach

Going beyond

We provided 1-1 WhatsApp communication with the group lead, added gifts such as wine and pool floats to the staff villa, and upgraded key staff on flights. 

The results

The trip ran smoothly despite the challenges. The client reported high satisfaction, praising the seamless logistics, personalised touches, and proactive problem-solving. The experience contributed to their success at the event, with the team winning three world championship titles, strengthening engagement and morale, and delivering clear ROI through a memorable, well-organised trip. 

The feedback

The client said they “wouldn’t ever book any other way,” highlighting their trust in our approach. This annual booking reflects the client’s confidence in our ability to deliver seamless, large-scale travel experiences year after year. 

Experience this seamless service for yourself

If you would like the same level of personal care and attention that Steph and Eliot provide, get in touch with Travel Counsellors for Business today and let’s create a tailored travel solution that works effortlessly around you and your organisation. Learn more about our MICE travel solutions.